Corporate Governance

Öztiryakiler reinforces its strong position in the industry and decades of experience by adopting a people-oriented, socially responsible, and innovative management approach. The company values its employees, involves them in decision-making processes, and acts with a strong sense of ethical responsibility. Innovation and sustainability support this approach, enabling the company to maintain its leadership in the sector. Öztiryakiler embraces a socially conscious and ethical business model to build strong relationships and ensure long-term success.

Our understanding of sustainability is not limited to environmental and social dimensions; it also directly impacts our quality of life. In order to create the conditions necessary for a healthy and balanced life, we are developing solutions in the areas of nutrition and food safety.

Our Ethical Approach and Ethics Line

At Öztiryakiler, we conduct all our activities with a strong sense of responsibility and the highest ethical standards. Our ethical approach is built on the principles of transparency, honesty, and fairness. To guide all our internal stakeholders in adhering to ethical rules, we have established an Ethics Line. Our employees, business partners, and customers can report any ethical concerns through this channel.

📞 Ethics Advisory Line: +90 537 523 83 83

Customer Satisfaction

Customer satisfaction is our top priority. With our 24/7 Call Center and solution-oriented approach, we provide fast and effective resolutions.

Our dedicated digital platform tracks installation and service requests, recording all customer inquiries in our CRM system for quick response. It also reduces paper usage, minimizing environmental impact, and delivers all reports digitally via SMS.

Thanks to this system, we ensure accurate product and spare part selection, swift service payments, and efficient management of customer complaints—enhancing satisfaction at every step.

Compliance with Competition

Fair competition is a fundamental principle for sustainable success in the business world. Our company respects competition in every area of operation and prioritizes honesty, transparency, and fairness in all business processes. We recognize that competition fosters innovation and contributes to the delivery of high-quality services, and we remain fully committed to this principle.

Bribery and Corruption

At Öztiryakiler, we adopt a zero-tolerance policy towards bribery and corruption. All our employees and business partners are expected to adhere to the highest ethical standards and must never offer or accept bribes under any circumstances. In combating corruption, we remain committed to our core values and always follow a transparent and ethical path.

Prevention of Conflicts of Interest

Preventing conflicts of interest is one of our top priorities in all business processes. Our employees and managers are expected to manage their personal interests in a way that does not conflict with the company’s interests, and they are continuously educated to raise awareness on this matter. In addition, an effective monitoring and reporting system is in place to prevent potential conflicts of interest.

Sustainable Procurement

Our approach to sustainability extends beyond our own operations and is deeply embedded in our supply chain. In our relationships with suppliers, we prioritize sourcing from sustainable resources by considering environmental, social, and economic responsibilities. We expect our suppliers to adhere to ethical standards and environmentally friendly production practices, and we build long-term partnerships based on these principles.